Shipping policy

At Thredoo, we’re committed to delivering your handcrafted fashion pieces safely and on time, whether you're in Europe, the USA, or anywhere globally.

Our goal is to make your shopping experience smooth, transparent, and worry-free, so you know exactly what to expect when you order from us.

📦 Where We Ship

We ship our products internationally to all countries worldwide, including major destinations such as:

  • Europe: UK, Germany, France, Italy, Spain, and more

  • USA & Canada

  • Australia & New Zealand

  • Other international destinations

🕒 Estimated Delivery Times

Delivery times depend on the shipping method and destination:

Destination

Standard Shipping

Express Shipping

Europe

12–25 business days

7–15 business days

USA & Canada

12–25 business days

7–15 business days

Australia & New Zealand

15–30 business days

10–20 business days

Other International

15–30 business days

10–25 business days

“Please Note: These are estimated delivery windows. Actual delivery times may vary due to customs processing, public holidays, or courier delays.”

💰 Shipping Costs

  • Shipping charges are calculated at checkout based on your destination, package weight, and chosen courier.

  • Any customs duties, import taxes, or VAT applicable in your country are already included in the shipping cost. There are no hidden charges, and you will not be asked to pay additional fees upon delivery.

  • Express shipping is available for faster delivery and will cost more than standard shipping.

🚚 How We Ship

  • Orders are processed within 1–3 business days after payment confirmation.

  • We ship through trusted international couriers such as DHL, FedEx, and Aramex to ensure your items arrive safely.

  • Once your order ships, you will receive a tracking number via email, allowing you to monitor your package in real time.

🏠 Change of Delivery Address

If you need to update your delivery address, you may do so at any time before the order has been dispatched.

⚠️ Shipping Exceptions

  • Occasionally, shipments may be delayed due to customs inspections, natural events, or courier backlogs.

  • While we take every precaution, Thredoo is not responsible for delays caused by customs or the courier company.

  • If your package is lost or damaged in transit, please contact us within 30 days of your purchase with your tracking number and proof, and we will assist you promptly.

💡 Tips for International Customers

  • Double-check your shipping address before completing your order.

  • Choose express shipping for urgent or time-sensitive orders.

  • Keep your tracking number handy until delivery is confirmed.

  • Be aware that international shipping can sometimes take longer than expected due to customs processing.

📞 Need Help?

You can reach us anytime for questions about shipping, delivery times, or tracking:

  • Email: mythredoo@gmail.com

  • WhatsApp: click the WhatsApp button on our store to chat directly with our team